We collect information you give us directly. That includes your name, phone number, email address, property address, and details about your water damage issue when you call, fill out a form, or request a quote.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on our site. We use cookies and similar tools to gather this data.
We use your contact details to respond to your request, schedule an inspection, provide an estimate, and keep you updated about your project. We may also send you service reminders or follow-up messages related to your water damage restoration.
We use website data to improve our site, understand what visitors find helpful, and make our services easier to find. We do not sell your personal information to anyone.
Our website uses cookies to remember your preferences and to help us understand how people use our site. Cookies are small text files stored on your device. You can set your browser to refuse cookies or alert you when cookies are being sent.
If you disable cookies, some parts of our website may not work as well. We do not use cookies to collect sensitive information like your payment details.
We use third-party analytics tools, such as Google Analytics, to track website traffic and usage patterns. These tools may collect information about your visits to our site and other sites over time. They help us see which pages are popular and where we can improve.
We may also use third-party services for scheduling, customer reviews, or advertising. These providers have their own privacy policies. We encourage you to review them if you interact with those services.
We share your information only when needed to run our business. That includes sharing with our technicians, subcontractors, and service providers who help us complete your restoration work or manage our website. They are required to keep your information confidential.
We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. We never sell your personal information.
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or destroy it.
If you ask us to delete your information, we will do so unless we are required by law to keep it.
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include physical, electronic, and procedural safeguards. However, no method of transmission over the internet or storage is completely secure.
We limit access to your personal information to employees and contractors who need it to do their jobs. They are trained on the importance of keeping your data confidential.
You have the right to request access to the personal information we hold about you. You can also ask us to correct, update, or delete that information. To make a request, contact us using the details below.
If you no longer want to receive marketing messages from us, you can opt out at any time by calling or emailing us. We will honor your request promptly.
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
We may update this privacy policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. We encourage you to review this policy periodically.
Your continued use of our website or services after any changes means you accept the updated policy.